Terms & Conditions

General Terms & Conditions

Product Terms

Specification of products on the website are subject to change without notice.
Dimensions are approximate only and are subject to variation of up to 5%.
Computer generated images of products in the various configurations and covers are for indicative purposes only. Whilst all efforts are made for accurate representation of the real product, the product appearance and colour may differ. Therefore we recommend that you view a physical sample of the relevant product prior to placing your order.
Actual product colours may vary, due to different device screen settings or the lighting in the installation of your location. Devices are not calibrated equally and colour reproduction on the Internet is not precise. Choose carefully with this in mind before purchasing.

Pricing Terms

Products are quoted inclusive of VAT.
Your order payable to Nick Scali does not include delivery. Delivery charges are additional and to be paid to the driver via Debit Card or Credit Card on the day of delivery.
We reserve the right to decline any orders that have been placed on the website that may contain errors.
Savings are off the prior selling price on selected items or may be a new product introductory offer. Excludes floor stock, discontinued lines, Castelan products, care kits, delivery charges, annual memberships and 'M Collection' sale items.

Payment Terms and Conditions

We currently accept payment by Visa, MasterCard and American Express for orders placed online and instore.
You authorise us to debit the amount that is payable in respect of an accepted order from you in accordance with your nominated payment method.
You must not pay, or attempt to pay, for a Product using any fraudulent or unlawful means.
Your nominated payment method may trigger fraud prevention protocols. In the rare case that this occurs, we may contact you to confirm additional details, place your order on a temporary hold and request a different method of payment.
To the extent permitted by law, we (and our assignees) exclude all liability for any loss or damage suffered or incurred by you (whether directly or indirectly) where a credit card is used fraudulently or in an unauthorised manner.
We will endeavour to process online payments within a reasonable time. We would typically expect to process payments within five business days.
You are required to pay a deposit of at least 35% on your purchase, at the time of purchase, either in store or online. Deposit required for Interest Free Finance will vary based on promotional offer at the time.

Order Variation and Cancellation

Orders may be varied or cancelled within 2 days from the date of order. A cancellation fee will apply.
Orders may not be varied after 2 days from the date of order.
Cancellation of order beyond the 2nd day from the date of order will forfeit all deposit monies paid.

Terms and Conditions for the Supply of Products

You can find everything you need to know about us, Nick Scali (a trading name of Anglia Home Furnishings Limited), and our products on our website or with a store sale representative before you order. We also confirm the key information to you in writing before or immediately after you order, either by email, in your online account, or on paper.

1. Orders and Payments

1.1. The offer. By submitting your Order you are offering to buy the Goods detailed in the Order from us. We will send you an order acknowledgement email shortly after you place your order. Please note that this is an acknowledgement and not acceptance of your order. You should note that:

We are not obliged to accept your Order; and
No contract exists between us for those Goods at this stage.

1.2 We Reserve the right to reject orders. Sometimes we may reject Orders. This may be, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas (as stated on our website), or your order may not conform with our quality and regulatory requirements. When this happens, we let you know as soon as possible. If you do not wish to order alternative Goods from us, we will refund any sums you have paid.

1.3 We only accept orders when we've checked them. We contact you to confirm we've received your order and then we contact you again (normally within 48 hours) to confirm we've accepted it.

1.4. Force Majeure/Act of God event. Nick Scali may be prevented, hindered or delayed in or from performing its obligations. If this is the case, Nick Scali will not be liable for non-performance of its obligations (other than an obligation to refund your deposit) to the extent that its performance is impacted by an event beyond its reasonable control.

Nick Scali mainly imports goods from overseas suppliers which, in rare cases, may not supply the goods you have ordered. If this occurs, Nick Scali will try to offer you an alternative. You will be under no obligation to accept that alternative. In addition, delays of 3-5 weeks beyond the quoted delivery period may occur due to unexpected global shipping disruptions. If our supply of your product is delayed by an event outside our control, your store will contact you and ensure you are kept abreast of changes to the estimated delivery date for your product. You can keep track of your order progress online.

1.5. Deposit and balance payments. We charge you in two instalments: a deposit payment and a balance payment. The outstanding balance on your purchase must be paid to us prior to delivery. You are responsible for paying the delivery charges direct to the delivery company. You will own the products once we have received payment in full and are responsible for them once they have been delivered. The following apply to payments:

Balance Payment: Payments may be made either in store at least 5 business days prior to delivery or online via credit card or any other payment method available on our website at www.nickscali.co.uk. If the balance is not paid on time, you may experience delays in the delivery of your order.
Delivery Charge: Payment must be made at the time of delivery. Cash and cheques will NOT be accepted. The delivery driver can accept payment via EFTPOS or Credit Card.

1.6. Interest on late payments. If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

1.7. Increases in VAT. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

2. Delivery

2.1. Approach to delivery. We arrange delivery on your behalf with our selected courier, but you are responsible for paying the courier separately (see paragraph 1.5). Delivery timeframes are never guaranteed.

2.2. Ensuring your product fits. You're responsible for making sure any measurements provided by you and associated with the products are correct, including in relation to delivery of the products. Ensure you have read the Delivery Fit Guide on our website or contact your store for more information.

2.3. Delivery access. It is important that sufficient access is available (in accordance with our Delivery Fit Guide) to deliver the goods you have purchased or we may be entitled to make reasonable additional charges in relation to disassembly, reassembly and/or redelivery (which will be a minimum of £250). If delivery is not possible (even with disassembly and reassembly) you will be treated as cancelling your Sales Order and paragraph 3.1(b) will apply.

2.4. If you cancel delivery or are not home. Once a delivery day is confirmed, there will be a re-delivery charge (equal to the original delivery charge) if no one is at the delivery address on the day of delivery or the delivery is cancelled within 48 hours of the confirmed delivery date.

2.5. Inspecting your item. When receiving goods, please inspect thoroughly before signing “Received in good order” on the courier mobile application, as you are responsible for any scratches, marks, dents or other visible damage which is not confirmed on the mobile application at the point of delivery.

2.6 Failure to book delivery. If you fail to agree a delivery date for the goods within 21 days from the date of first contact by our Despatch Department, we will treat this as a request by you to cancel the Sales Order and paragraph 3.1(b) will apply.

2.7 Property damage. In the event of any property damage during the delivery of your furniture, please contact our delivery support team within 24 hours by calling 0333 583588.

3. Returns, Refunds & Online Change of Mind

3.1. Change of mind for custom made/bespoke goods. Our change of mind policy, as laid out in your Sales Order, is strictly 48 hours from the time of purchase in relation to custom made goods, as follows

You may request a variation to your order or a cancellation during this period of 48 hours. A cancellation administration fee of £45 will apply. Please contact the store you purchased from to change your order; or for online orders please follow the links online or email hello@nickscali.co.uk.
If you cancel an order for a custom-made product after that time you will not be entitled to a refund of your deposit or any delivery charge paid by you, and we will be entitled to make an administration charge of £45.

3.2. Change of mind for online and non-bespoke purchases only*. For non-bespoke products purchased online, where the product was not viewed in-store or with the assistance of a video call, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including standard delivery costs. The following apply:

You are not able to change your mind about an order for products that are made to your specifications or are clearly personalised. This is the case in relation to most of the products that we supply, and you usually do not have the right to change your mind in relation to our products. The legal right is subject to some conditions, as set out below.
You must let us know of any change of mind about a product no later than 14 days after the day we deliver your products. If the products are split into several deliveries over different days, the period runs from the day after the last delivery.
To let us know you want to change your mind, please submit an Online Only Change of Mind form https://nickscali.co.uk/returns-and-cancellations or email hello@nickscali.co.uk with your order details and request.

3.3. Returning online non-bespoke products*. It is your responsibility to return the goods to us at your own cost and in new condition. You are the owner of a product once it has been delivered to you. Failure to take reasonable care of the product may result in less money being refunded to you. To minimise this risk, please ensure that you pack the product appropriately when you return it to us to prevent any damage during transportation.

Alternatively, we offer a collection service if you are unable to return your items. We charge a collection fee equal to a minimum of 25% of the purchase price for each item returned, to cover the cost of collecting the products and you should request a quotation from us. Please contact 0333 583588 to arrange collection.

For help with returns, including our collection arrangements for products, see our Returns page online: https://nickscali.co.uk/returns-and-cancellations or contact hello@nickscali.co.uk.

3.4. Refunds. There are important refund terms for returned items due to change of mind, as follows:

You are only entitled to a refund of standard delivery costs. You are not entitled to a refund of any extra you have paid for express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", the packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. You can view more information on our Returns page online or our service team can advise you on whether we're likely to reduce your refund.
When and how we refund you. If the products haven't been delivered or we're collecting them from you, we refund you as soon as possible (so long as you make the products available for collection). If you are returning the product to us, we refund you upon their return to our warehouse. We refund you by the method you used for payment. We don't charge a fee for the refund.

*You do not have the right to change your mind in relation to the following:

Items custom-made to your specification.

Mattresses which have been unsealed from the clear plastic wrapping in which they are delivered.

Self-assembly items that have been damaged during assembly.

In-store purchases including where you have inspected the product in-store prior to purchase.

3.5. Refund processing times. Refunds are processed as speedily as possible but you should allow at least 7 working days before you can expect to receive payment back to the original payment method. If there are any concerns, we will contact you through email or by phone.

4. Product Issues & Disputes

4.1. Products can vary slightly from their pictures. A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Because our products are handmade, all sizes, weights, capacities, dimensions, and measurements indicated on our website can be out by up to 5%.

4.2. You're responsible for making sure your measurements are accurate. You're responsible for making sure any measurements provided by you and associated with the products are correct, including in relation to delivery of the products. Find information and tips on how to measure in our Delivery Fit Guide on our website, contact your store or contact hello@nickscali.co.uk.

4.3. We don't compensate you for all losses caused by us or our products. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

Caused by a delaying event outside our control. As long as we have taken the steps set out in the section Force Majeure/Act of God event.

Avoidable. Something you could have avoided by taking reasonable action. The ways in which you are responsible for caring for your product as set out in detail in our Lounge Booklet: https://www.nickscali.co.uk/lounge-booklet

A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

Normal wear and tear or damage caused by failure to maintain properly is not caused by us and we are not responsible for it. For more detail see our Lounge Booklet: https://www.nickscali.co.uk/lounge-booklet

4.4. You have rights if there is something wrong with your products. If you think there is something wrong with your products, you must contact our Customer Service Team: 0333 583588. We honour our legal duty to provide you with products that are as described to you on our website and in our documentation and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us (see below).

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

Up to 30 days: if your goods are faulty, then you can get a refund.

Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

We can change products and these terms.

4.5. Changes we can always make. We can always change products:

to reflect changes in relevant laws and regulatory requirements, for example in relation to fire safety;
to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.

4.6. Changes we can only make if we give you notice and an option to terminate. We can also make other changes to the products or to these terms, but if we do so we'll notify you and you can then contact our Customer Service Team on 0333 583588 to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received.

5. Resolving Disputes

You have several options for resolving disputes with us.

5.1. Our complaints policy. Our Customer Service Team 0333 583588 will do their best to resolve any problems you have with us or our products.

5.2. Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to The Furniture & Home Improvement Ombudsman through their website at atfhio.org. The Furniture & Home Improvement Ombudsman does not charge you for making a complaint and if you're not satisfied with the outcome you can still go to court.

5.3. You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

6. Other Terms

6.1. We use your personal data as set out in our Privacy Notice. How we use any personal data you give us is set out in our Privacy Notice: https://www.nickscali.co.uk/privacy-policy

6.2. We can transfer our contract with you, so that a different organisation is responsible for supplying your products. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

6.3. Transfer of our goodwill guarantee. We offer our UK customers a goodwill guarantee for most products (which is more generous than your legal rights) in the ways set out in our Lounge Booklet: https://www.nickscali.co.uk/lounge-booklet. This goodwill guarantee does not affect your legal rights if there is something wrong with your products (for more on those rights see the summary of your key legal rights above). You can transfer our goodwill guarantee to a new owner of the products. We can require the new owner to prove you transferred the product to them.

6.4. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

6.5. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

6.6. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

Caring for Your Furniture

GENERAL CARE

Please ensure that your furniture is used as it was intended. Do not sit on arms of lounges, do not sit or stand on table tops, and do not pivot on the back legs of chairs.

SUNLIGHT

As with any product, prolonged exposure of furniture to direct sunlight will harm it. Direct exposure to sunlight will cause leather and fabrics to fade and may also cause excessive drying. Direct exposure to sunlight will cause timber products, particularly doors, tops and side panels to warp.

LEATHER UPHOLSTERED FURNITURE

Please refer to the Lounge Booklet provided to you at time of order. This booklet contains comprehensive details on caring and cleaning of leather lounges, natural characteristics of leather, normal wear and tear of leather lounges and other important information. The information provided in this booklet forms part of this document relating to leather lounges.

FABRIC UPHOLSTERED FURNITURE

If thread becomes loose on the fabric, simply cut it off. Do not pull it. Dust is best removed using your vacuum cleaner with the appropriate attachment. Avoid harsh brushing and sharp objects (rings, buckles, toys) as it will cause snagging of threads. Do not allow cats and dogs to walk on fabric upholstered furniture. As many fabrics differ in properties, it is best to follow the unique care and cleaning instructions labelled on your fabric furniture.

LACQUERED AND TIMBER FINISHES

Natural timber and veneer finishes will show distinctive markings, patterns and colour variations which are evidence of being produced from genuine timber materials. Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles or cups on the surface. Regularly clean surface by wiping with a non abrasive, damp cloth.

MARBLE, TRAVERTINE AND MACSTONE FINISHES

Marble and Travertine are natural materials. Each piece is unique in markings and patterns and colour variation. Always use protective heat coverings to protect against hot objects. A table cloth is not sufficient. Always use coasters when placing glasses, bottles or cups on the surface. Any liquid spills should be wiped clean immediately. Remove dirt and dust by wiping with a warm, damp cloth.

CHROME & METAL FINISHES

Dust the surface regularly to avoid build up of pollutants, which may cause the surface to rust. Only use a recognized brand of chrome polish, if necessary. Avoid contact with sharp or hard objects as this will cause scratching.

GLASS

Use a regular glass cleaner with an appropriate soft cloth for glass. Do not apply glass cleaner to surrounding areas or the frosted side of the glass. Always use a mat to avoid hot objects being in direct contact with glass. Avoid contact with sharp or hard objects as this will cause scratching. Never lift glass tops from the ends of a table as this will put unnecessary stress on the surface and may cause it to break

Promotions & Offers

Promotions & Interest Free Offers

**Savings are off the prior selling price on selected items or may be a new product introductory offer. Excludes floor stock, discontinued lines, Castelan products, delivery charges, care kits, annual memberships and 'M Collection' sale items.

Interest free offers vary between periods. Subject to approval by our 3rd party provider.

Newsletter, Post-Purchase Survey and Review - Competition Terms & Conditions

Instructions on how to enter form part of the conditions of entry. By participating entrants agree to be bound by these conditions.
The promoter is Nick Scali (Promoter).
Entry is open to anyone in Australia and New Zealand (Eligible Entrants) for the duration of the Terms of this contest.
1 total entrants will be drawn out of the pool of submissions and classified the winners (Winners).
The Promoter reserves the right to verify the validity of entries and to disqualify any entrant who the promoter believes either has tampered with the entry process or has submitted an entry that is not in accordance with these conditions of entry.
Terms
- The Eligible Entrants submission must fulfil the Criteria to be considered a valid entry
- There can be no more than 1 winner per quarter (Winners).
- The winner will receive one physical Voucher valued at $2000
  - The voucher is not redeemable for cash.
- To enter the competition a user could do one of the following three options below. This is also detailed in the competition Entry (Criteria)
- The contest opens on the 1^st of every quarter and closes at 11.59pm (AEST) on the last day of the quarter. (Promotion Period).
- Any entrant who enters the competition using multiple email addresses will be disqualified.
- The winner will be notified via email on the second week of every quarter.
- By entering this competition, entrants agree to be contacted for marketing, sales and promotional purposes.
Entry (Criteria)
- There are three entry options for the competition. An entrant could be a person who as entered following the entry criteria of option one and/or option two and/or option three. Entry option one is as follows:
- Entry option two is as follows:
- Entry option three is as follows:
Prize
- The Winners will win 1 x $2000 physical voucher.
- To claim the prize the Winner will need to reply within 7 business days with an acceptance of the prize via the contact details provided in their Entry. If response is not received within 7 days business days from the date of email, the prize will be forfeited.
- The Prize will be awarded to each Winner as a physical voucher, which will require the Winner’s contact details to be submitted in order to post the physical voucher.
- The Prize will be redeemable at any Nick Scali showroom (excluding Nick Scali Clearance Outlets).
- The Winners will still need to adhere to any Terms and Conditions on any order placed with Nick Scali when redeeming the voucher, such as the requirement to pay delivery drivers upon delivery of their furniture and place a 35% deposit on any order.
- The prize is only valid for 12 months. Subsequent to the 12 month period the voucher will become invalid.

Disclaimer
- All entries become the property of the Promoter. The Promoter’s decision is final and no correspondence will be entered into. No responsibility is accepted for entries not received by the promoter. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way.
- The Promoter will arrange for delivery of the prize to the Winner.
- The Promoter reserves the right to redraw a prize in the event of an entrant failing to comply with these terms and conditions or forfeiting or not claiming the Prize two weeks from the date of the winner being emailed. If a prize remains unclaimed by that date, a second draw will be made.
- Any costs associated with entering the competition and accessing the competition are the responsibility of the entrant.
- The Promoter assumes no responsibility for, and the entrant releases the Promoter from responsibility for, any failure to receive an entry or for inaccurate information or for any loss, claim, damage or injury to person or property (including computer, and other device, systems and servers) as a result of the entrant’s participation in this promotion or the conduct of the promotion generally or as a direct or indirect result of an entrant’s error, any technical problem of any kind including communications or network failure, unauthorised access to, transferring or theft of data, whether caused by the entrant or associated with the equipment or programming used in the conduct of this promotion. If, because of any such problem, this promotion is not able to be conducted as planned and/or the promotion’s administration, security, fairness or integrity are compromised or affected, the promoter may (where necessary with the approval of the relevant Department) cancel, terminate, modify or suspend the promotion and/or disqualify any entrant involved in interfering or tampering with the conduct of this promotion in any way.
Liability
- These terms and conditions do not, nor do they purport to, limit, exclude or modify any non-excludable statutory guarantees as provided under the Competition and Consumer Act (2010), or any other warranties (whether express or implied) under any state or federal legislation which cannot be excluded.
- Except for any liability that cannot by law be excluded, the promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
- To the fullest extent permitted by law and without limiting any other conditions of entry, the promoter may, in its discretion, terminate, modify or suspend the promotion, subject to any directions given by any relevant authority. All entrants participating in the promotion at the point of termination, modification or suspension of the promotion will be notified by the promoter in writing. In the event of modification or suspension of the promotion, the entrant may choose to terminate their participation in the promotion at no cost.
- Details from all entries will be collected and used for the purposes of conducting this promotion (which may include disclosure to third parties for the purpose of processing and conducting the promotion) and for publicity purposes surrounding this promotion. By entering this promotion entrants consent to the use of their information as described. The promoter will only use your personal details for marketing purposes outside those described above if you “opt in” to join the mailing list when prompted.