Warranty Information

Nick Scali provides the original purchaser of this product a guarantee against defects in workmanship and materials as well as your statutory rights as a consumer. The guarantee period will vary on product components, as detailed below. It is important to note the warranty commences on the date of your original Tax Invoice which is usually issued the day before your delivery date.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• Up to 30 days: if your goods are faulty, then you can get a refund.
• Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If, during the warranty period, a defect caused by faulty workmanship or materials appears, Nick Scali or a designated third-party appointed by Nick Scali, may need to perform an in-home inspection to determine if a manufacturing fault exists.

Warranty Against Defects

Our warranties against defects and remedies under these warranties are in addition to your statutory rights as a consumer.

Warranty Periods

Unless otherwise specified in writing by Nick Scali (e.g. in a Sales Order), Anglia Home Furnishings Limited warrants that:

1. the frame used in each Nick Scali lounge is guaranteed against failure due to a manufacturing defect for its lifetime;
2. The electronic and motion components for all recliners and sofa beds (excluding batteries and transformers) are guaranteed against failure due to a manufacturing defect for a period of 2 years from date of delivery;
3. All components of your product other than a and b above (including leather, fabric, lacquered and other timber finishes, chrome and metal, glass and marble, travertine and macstone) are guaranteed against failure due to a manufacturing defect for a period of 2 years from date of delivery.

Unless otherwise specified in writing by Nick Scali (e.g.in a Sales Order) and subject to the other terms of this express warranty, Nick Scali warrants that any Lithium Ion Battery Pack and transformer supplied by Nick Scali to you (Battery Pack) will be free from manufacturing defects (Express Battery Warranty) for a period of 12 months from the date of delivery (Express Battery Warranty Period). To be entitled to claim under this Express Warranty, the defect in the Battery Pack must appear within the Express Battery Warranty Period (see also Exclusions from Express Battery Warranty below).

If a product is replaced during the Warranty Period, the guarantee period will not reset, and will continue to expire as per the date of delivery of the original item.

To be entitled to claim under the Nick Scali warranty against defects, the defect in the part or product must appear within the relevant time period set out above.

Exclusions

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.

Avoidable. Something you could have avoided by taking reasonable action. The ways in which you are responsible for caring for your products are set out in detail in our Lounge Booklet.

A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

Please note that the following may occur as a result of natural and normal usage:

1. leathers and fabrics will fade and crease;
2. foam and fillings will soften and form the shape of the user over time;
3. depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense;
4. scars, marks and differing pore density and colour are natural characteristics of leather;
5. the leather and fabric products are upholstered by hand and therefore, the size and weight of these products may have minor variations of up to 5% from the sample products or from any product specifications you have been quoted;
6. damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;
7. damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions.
8. the failure of the purchaser to take reasonable steps to prevent the product from becoming of unacceptable quality and damage that occurs as a result of such abnormal use. This includes damage that occurs as a result of the failure of the purchaser to care for the product in the manner described in your lounge booklet.

Please also refer to ‘Caring for Your Furniture’ below.

This goodwill warranty does not affect your legal rights if there is something wrong with your products (for more on those rights see the summary of your key legal rights above). You can transfer our goodwill warranty to a new owner of the products. We can require the new owner to prove you transferred the product to them.

Exclusions from Express Battery Warranty

To the maximum extent permitted by law, Anglia Home Furnishings Limited is not liable under this Express Battery Warranty for or in respect of:

1. any defect that is unrelated to the condition of the Battery Pack at the time it was supplied to you, including damage or faults caused by: improper transportation, storage or installation of the Battery Pack after the date of purchase; modification, alteration, disassembly or attempted repair of the Battery Pack by a person other than, or authorised by, Nick Scali; external influences during the life of the Battery Pack, such as fire, water damage or power surges in a premises;
2. the failure of the Battery Pack to operate on a single charge for any length of time before it requires recharging. Because of many variables, such as the nature and use of the recliner in which the Battery Pack is installed, Nick Scali is unable to guarantee that the Battery Pack will operate for any particular period before it requires recharging;
3. minor issues in the Battery Pack which do not substantially interfere with the ordinary use of the Battery Pack for powering recliner movements. For example, if the Battery Pack is fitted with a LED indicator (which emits particular lights when it is operating or charging), the failure of the indicator to emit any lights does not amount to a manufacturing defect for the purposes of this Express Battery Warranty;
4. any damage or faults caused by the failure to use the Battery Pack in accordance with the care instructions here, or the failure to take reasonable steps to prevent the problem, or abnormal use of the Battery Pack (including use beyond the 12 month lifetime period of the Battery Pack); and
5. any loss or damage suffered by you or any other person in connection with the goods which are not expressly covered by this Express Battery Warranty.

This Express Battery Warranty does not affect your legal rights if there is something wrong with your Battery (for more on those rights see the summary of your key legal rights above).

You can transfer this Express Battery Warranty to a new owner of the products. We can require the new owner to prove you transferred the product to them.

This Express Battery Warranty only applies to the Battery Pack if it is used for normal domestic purposes and excludes Battery Packs used for commercial purposes.

How to claim a warranty against defects

To claim under these warranties against defect, the Purchaser must:

• notify Nick Scali within 7 days after the defect appears;
• only use the product again once Nick Scali has confirmed in writing that it remains safe to do so; and
• provide Nick Scali a copy of the original Sales Order or tax invoice.

To make a claim, you can lodge a service ticket on this website or telephone our service department of Anglia Home Furnishings Ltd (Gkl House Club Way, Cygnet Park, Peterborough, England, PE7 8JA) 0333 583588 and follow the prompts.

Once a claim has been lodged with our service department, Nick Scali will assess your claim, and respond within 10 business days.

Where the claim is not covered by the customer’s statutory rights or this warranty, the purchaser is responsible for the expense of making the claim, and the reasonable costs of Nick Scali incurred in relation to the claim (including freight costs, house calls and labour). These will be charged to the purchaser at standard Nick Scali rates.

Responsibility for returning Nick Scali Goods

Where you are claiming under this warranty, you are responsible for returning the goods to Nick Scali at your expense and should contact Nick Scali for the return address or to arrange collection by Nick Scali.

Where the item is faulty and you are claiming under your statutory rights, Nick Scali will arrange for the products to be collected from you, within a reasonable time and at the expense of Nick Scali.

Remedies for warranty against defects

If a part or product has a manufacturing defect, Nick Scali will, at the election of Nick Scali, choose whether to repair or replace that part or product.

Under the Nick Scali warranty against defects, the purchaser has the right to repair or replacement of the defective part or product only.

General

In the event of any conflict between these terms and those which may be included in, or implied by, any document forming part of a purchaser enquiry, specification, order or contract, these terms shall prevail.

We will only use any personal information provided by you in accordance with our privacy policy at https://www.nickscali.co.uk/privacy-policy

This document shall be construed in accordance with and governed by the laws of England and Wales.

Caring for Your Furniture

GENERAL CARE

Please ensure that your furniture is used as it was intended. Do not sit on arms of lounges, do not sit or stand on table tops, and do not pivot on the back legs of chairs.

SUNLIGHT

As with any product, prolonged exposure of furniture to direct sunlight will harm it. Direct exposure to sunlight will cause leather and fabrics to fade and may also cause excessive drying. Direct exposure to sunlight will cause timber products, particularly doors, tops and side panels to warp.

LEATHER UPHOLSTERED FURNITURE

Please refer to the Lounge Booklet provided to you at time of order. This booklet contains comprehensive details on caring and cleaning of leather lounges, natural characteristics of leather, normal wear and tear of leather lounges and other important information. The information provided in this booklet forms part of this document relating to leather lounges.

FABRIC UPHOLSTERED FURNITURE

If thread becomes loose on the fabric, simply cut it off. Do not pull it. Dust is best removed using your vacuum cleaner with the appropriate attachment. Avoid harsh brushing and sharp objects (rings, buckles, toys) as it will cause snagging of threads. Do not allow cats and dogs to walk on fabric upholstered furniture. As many fabrics differ in properties, it is best to follow the unique care and cleaning instructions labelled on your fabric furniture.

LACQUERED AND TIMBER FINISHES

Natural timber and veneer finishes will show distinctive markings, patterns and colour variations which are evidence of being produced from genuine timber materials. Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles or cups on the surface. Regularly clean surface by wiping with a non abrasive, damp cloth.

MARBLE, TRAVERTINE AND MACSTONE FINISHES

Marble and Travertine are natural materials. Each piece is unique in markings and patterns and colour variation. Always use protective heat coverings to protect against hot objects. A table cloth is not sufficient. Always use coasters when placing glasses, bottles or cups on the surface. Any liquid spills should be wiped clean immediately. Remove dirt and dust by wiping with a warm, damp cloth.

CHROME & METAL FINISHES

Dust the surface regularly to avoid build up of pollutants, which may cause the surface to rust. Only use a recognized brand of chrome polish, if necessary. Avoid contact with sharp or hard objects as this will cause scratching.

GLASS

Use a regular glass cleaner with an appropriate soft cloth for glass. Do not apply glass cleaner to surrounding areas or the frosted side of the glass. Always use a mat to avoid hot objects being in direct contact with glass. Avoid contact with sharp or hard objects as this will cause scratching. Never lift glass tops from the ends of a table as this will put unnecessary stress on the surface and may cause it to break

BATTERIES

The lifetime of any Battery Pack supplied with our products is 12 months from the date of purchase. We strongly recommend that you replace and do not use the Battery Packs for longer than 12 months after the date of purchase – doing so presents an increased safety hazard, including the increased risk of fire. Battery care instructions can be found here.